I forgot my password to log in to CLAD Genius

Article Details
URL: /help/tickets/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=117
Article ID: 117
Created On: 04 Oct 2010 7:43 PM

Answer If you forgot your password, there is no way to retrieve it. Please do not ask us to mail it to you or tell you your password - we do not know it.
The password is stored in hashed form using one-way secure hash algorithm. This means that it is non-reversible. I.e., it is not possible to decrypt the hash to the original password.

So, if you forgot your password, the only way to re-gain acccess to your CLAD Genius account is to re-set your password. There is no other way.

In order to reset your password, please notice the link "I forgot my password" in the login dialog in CLAD Genius. Please type in your login in the dialog and click on that link. Your password will be reset and new password will be mailed to your E-mail address.

After your password has been re-set, please allow up to 12 hours for your new password to re-synchronize with the forum password database. During this time, you may not be able to access the forum.