27 Feb 2020 
Support Center » Knowledgebase » Ways to obtain support
Knowledgebase Categories
Knowledgebase articles are categorized. Please select which category you would like to browse. You can also search the knowledgebase using the search field beside this text.

 Forum access
  Forum access is allowed for paid members only.You can log in to the forum using the username that is written in the title bar of the CLAD Genius window after you log in to CLAD Genius Please use the following credentials to log in to the fo
 Phone support
  We are not able to provide phone support at this time. Please use our ticket system available here to ask your question(s).
 Remote log in (Teamviewer) support
  We are not able to provide teamviewer, logmein or any other kind of remote assistance with logging in to your PC on your demand. We can provide this service in emergency cases only, when our techincal support staff is not able to answer your quest
 Training, hands off install, remote configuration, set up software for me
  Our support is always happy to help you by answering specific questions about the software or helping you with specific issues you may be having. All you need to do is submit a ticket and we will get back to you ASAP. However, we are not able to h
 Video tutorials
  You will find the categorized list of video tutorials for CLAD Genius in this article.The list is being updated frequently, new videos are being recorded and added to this sections when the new features are introduces or the need to explain certai
 I cannot log in to the ticket system
 If you just want to submit a ticket, you do not need to be logged in.Once you sumbit a ticket, you will get a response from us in your E-mail box you provided when submitting a ticket.If you would like to monitor the status of your ticket onli
 Where is the full manual?
  Unfortunately there is none.We believe that even we ever managed to create one, it would become obsolete next day. There are 2 major reasons for that:Craigslist, Backpage, Kijiji, eBay Classifieds, Hotmail, GMail and other services t
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