Where is the full manual? - Kayako SupportSuite Help Desk Software

20 May 2013

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	Where is the full manual?

Article Unfortunately there is none.
We believe that even we ever managed to create one, it would become obsolete next day. There are 2 major reasons for that:

Craigslist, Backpage, Kijiji, eBay Classifieds, Hotmail, GMail and other services that CLAD relies on tend to change very often. CLAD is being updated almost every day (sometimes more than once per day)
We constantly add new features/remove obsolete features/introduce new changes etc.

At this rate, we consider it impossible to maintain a solid and profound piece of documentation.
By far, the most complete and up-to-date information about the software and its features is located in our FAQ, which can be accessed at http://cladg.com/faq.html
The FAQ is being updated almost as often as the software, so chances are that you can find the most accurate information about the software here.
Despite the fact that there are hundreds of articles in the FAQ, it is easy to use it if you know what you are looking for. For instance, if you have a problem with ghosting, type in the word "ghosting" in the search box and you will get 3-5 articles that will help you to deal with that issue.

So what can you do to learn the software? You have 3 choices:

Trial and error. Just start the software, add one advertisement by pressing green "plus" button under the Advertisements tab (left toolbar) and click on green START button in the upper left corner of the software. Is it that simple? Of course no. But after you press START, CLAD will start throwing meaningfull errors at you, like "not enough E-mails to post this ad" - which would take you to the next level, because now you will learn that you need to create E-mails, or "Failed to change IP" - which will tell you that you need to set up IP rotation etc. So this way, step by step, you will be able to eliminate all of the error messages and finally start posting. This method is the most cost-effective and is recommended for those who have experience with manual posting already. Using this method, it should take you no more than a week to master the software
Read all FAQ articles from A to Z. Yes, may take some time, but could be useful for people who do not like to experiment and prefer to know what they are doing before pressing "START" button.

Of course our support will be with you to help you if you are stuck. But remember, the support is not a coach. We do not explain how the program works, do not train and do not hold your hand. But we can help you with the specific problems/issues that you may have, if you are able to clearly formulate the problem

Article Details

Article ID:

148

Created On:

11 Jan 2011 4:39 PM