27 Feb 2020 
Support Center » Knowledgebase » Licensing » Returning customers
 Returning customers
Article If you would like to re-activate your CLAD Genius license that you have purchased in the past, but had not used for some time, please follow this procedure:
1. Make sure you have the software installed on your computer (if not, please click Download button on our website and install it). Start the software and you will see a login prompt.
2. Make sure you know your CLAD Genius login and password. The login is the same as your E-mail address that you used when you first registered with us. Try logging in. If you do not remember your password - you can reset it by clicking "I forgot/lost my password" link. If you do not have access to that E-mail any longer, please locate your payment receipt and submit a ticket with the payment information for your license, along with the new E-mail address you would like to use for login, so we can change the E-mail for your account and you can log in again.
3. Now that you are able to log in, you will probably receive a message that your license is not active. In most cases, our billing system suspends licenses for users that have not paid their monthly maintenance fee. If you would like to learn about the monthly maintenance fee, please refer to this article: http://www.cladg.com/help/tickets/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=13&nav=0
If that is the case, you will also see a red blinking balance icon with the negative amount on top of the software (appears only after you have logged in).
If you would like to learn more about the balance and how it was calculated - please click on the red blinking icon and you will see all the invoices and payments for your account.
If you have questions about your balance or do not agree with it - please submit a ticket
4. Once the amount due is paid, your license will be re-instated and you will be able to use the software. There is no need to re-apply the activation code or perform any other manipulations with your license. Please be advised that we charge maintenance fee in blocks of 3, 6, or 12 months. So if you see a negative balance of $149.85 - it does not mean that the fee increased. It just means that you have been invoiced for 3 months. It is not possible to pay maintenance fee for 1 or 2 months.
At the moment we support only 2 payment methods:
 * bitcoin;
 * international bank wire.
We do not support credit cards or paypal.
If you would like to pay via bitcoin - you can do so in the software, by clicking on the red blinking balance icon. In the payment window you can specify the amount you want to pay and then follow the directions on the screen to complete bitcoin transaction.
If you would like to pay via bank wire - please submit a ticket to receive bank wire details.

Article Details
Article ID: 204
Created On: 17 May 2014 10:41 AM

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