Can I back up / restore my CLAD's database? - Kayako SupportSuite Help Desk Software

21 May 2013

Support Center » Knowledgebase » Can I back up / restore my CLAD's database?

	Can I back up / restore my CLAD's database?

Article Yes, you can do that.
Go to main menu (yellow lightning-like button on the top toolbar), select User Data/Settings there
Please be aware that the scheduler must not be started in order to perform backup/restore operations. This means that it is not enough to stop the scheduler. The scheduler must not be started after CLAD Genius has been launched in order to perform backup/restore operations. If your scheduler starts automatically, you need to turn it off under "settings/general/Start scheduled tasks" and restart CLAD. After that you can select Main Menu->User Data/Settings->Backup and select the file to back up your data/settings to.

When you restore the backup, you need to clean the database on the target computer first. In order to do that, please select Main Menu->User Data/Settings->Delete all user data on the target computer. After that you can select Main Menu->User Data/Settings->Restore and select the file you have saved the backup to previosly.

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17 Jun 2010 9:00 PM