21 Jan 2019 
Support Center » Knowledgebase » CLAD does not confirm my ads via E-mail / does not finish CL account creation / does not detect flagged ads / continuosly resets password on CL accounts
 CLAD does not confirm my ads via E-mail / does not finish CL account creation / does not detect flagged ads / continuosly resets password on CL accounts
Article Basically this means that CLAD is unable to read confirmation emails

Things to check:
  • You have a master E-mail account
  • Your master account is green and bold in the list of E-mail accounts
  • Your master account is not disabled (try to log in to it using log into account button in the list of E-mail accounts)
  • Forwarding settings in your master account are NOT set to delete messages from the mailbox after forwarding
  • Your other (non-master) E-mail accounts are green
  • Your other E-mail accounts are not disabled (try to log in to the couple of then using log into account button in the list of E-mail accounts)
  • Your other E-mail accounts have forwarding set on them to the master account (try to log in to the couple and see in settings if forwarding is set to the master account)
  • Forwarding actually works (try to send a message to any non-master account and see if it ends up in master account)
  • You can see confirmation messages coming to master account and you can see that they turn yellow in the list of messages in CLAD after they have been processed by CLAD
  • You have only ONE master account per campaign (not 2 or more). Although CLAD normally makes sure that there is only 1 master per campaign, we have once upon a time witnessed a miracle of 2 master accounts in one campaign, and of course CLAD was checking the one that was not intended as a master account, skipping the real master. So please double check that there is only one master account in each of your campaigns
Things you DO NOT need to wory about:
  • When you log in to E-mail account via Web interface (in your web browser), you may see that most of emails are showing not read. THIS IS OK. This does not mean that they were not read by CLAD. This just means that they were not read via web interface


Article Details
Article ID: 48
Created On: 17 Jun 2010 9:09 PM

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