Unable to load DLL 'vncs.dll' - Kayako SupportSuite Help Desk Software

22 May 2013

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	Unable to load DLL 'vncs.dll'

Article In order to serve you better, we have started implementing built-in remote access module in the software based on VNC (free remote desktop library), this project is not finished yet and is still a work-in-progress. It uses a standard VNC library - vncs.dll to allow remote access to your computer from outside (only with your consent, configurable in settings). However, since remote access in general can be viewed as potentially dangerous, your antivirus software may block vncs.dll and prevent it from loading, or even erase it completely to protect your privacy. If this is the case, you will see a message"Unable to load DLL 'vncs.dll'".
This message is NOT critical and will not affect CLAD Genius operation, so you may just ignore it.

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27 Jun 2010 5:21 AM