22 May 2013 
Support Center » Knowledgebase » Unsupported domain type: xxxxx.xxx
 Unsupported domain type: xxxxx.xxx
Article This error indicates that you do not have corresponding E-mail server configured in CLAD Genius.
For instance, if CLAD says "unsupported domain type: hotmail.com", it means that configuration entry for hotmail.com server is absent under Accounts/E-mail/E-mail servers tab.
Usually this happens if you accidentally removed the server from the list.
You can restore the list of servers under Accounts/E-mail/E-mail servers by completely un-installing (including the database) and re-installing CLAD.
Or, you can add missing servers manually using green PLUS button under Accounts tab, E-mail tab, E-mail servers tab.
The list of default configuration options for the most commonly used E-mail servers follows:
  • Google Mail. Domain: gmail.com, POP3 host name: pop.gmail.com, POP3 server port: 995, Use SSL: true, POP3 login type: Only username part (before @)
  • Mail.com. Domain: mail.com, POP3 host name: pop1.mail.com, POP3 server port: 110, Use SSL: false, POP3 login type: Only username part (before @)
  • Lycos. Domain: lycos.com, POP3 host name: pop.mail.lycos.com, POP3 server port: 110, Use SSL: false, POP3 login type: Only username part (before @)
  • Netscape. Domain: netscape.com, POP3 host name: pop3.isp.netscape.com, POP3 server port: 110, Use SSL: false, POP3 login type: Only username part (before @)
  • Earthlink. Domain: earthlink.net, POP3 host name: pop.earthlink.net, POP3 server port: 110, Use SSL: false, POP3 login type: Only username part (before @)
  • Netzero. Domain: netzero.com, POP3 host name: pop.netzero.com, POP3 server port: 110, Use SSL: false, POP3 login type: Only username part (before @)
  • SBC Ameritech. Domain: ameritech.net, POP3 host name: pop.ameritech.yahoo.com , POP3 server port: 110, Use SSL: false, POP3 login type: Only username part (before @)
  • Hotmail. Domain: hotmail.com, POP3 host name: pop3.live.com, POP3 server port: 995, Use SSL: true, POP3 login type: Only username part (before @)
  • GMX. Domain: gmx.com, POP3 host name: pop.gmx.com, POP3 server port: 110, Use SSL: false, POP3 login type: Full E-mail address
  • Yahoo. Domain: yahoo.com, POP3 host name: plus.pop.mail.yahoo.com, POP3 server port: 995, Use SSL: true, POP3 login type: Full E-mail address
  • Windowslive.Domain: windowslive.com, POP3 host name: pop3.live.com, POP3 server port: 995, Use SSL: true, POP3 login type: Full E-mail address
  • Live.com.Domain: live.com, POP3 host name: pop3.live.com, POP3 server port: 995, Use SSL: true, POP3 login type: Full E-mail address
  • Outlook.com.Domain: outlook.com, POP3 host name: pop3.live.com, POP3 server port: 995, Use SSL: true, POP3 login type: Full E-mail address


Article Details
Article ID: 91
Created On: 05 Jul 2010 10:34 PM

 This article was helpful  This article was not helpful

 Back
 Log in [Lost Password] 
E-mail:
Password:
Remember Me:
 
 Search
 Article Options
Home | Submit a Ticket | Knowledgebase | Troubleshooter
Language:

Help Desk Software by Kayako SupportSuite v3.70.02